FAQs

Pre-Sales Questions

Is your packaging discreet? Yes. All LUVPUMP orders are shipped in plain, unbranded packaging with no reference to the contents or our store name. Your privacy is our top priority.
How long does shipping take? Orders are typically processed and dispatched within 8–12 hours.
  • US Orders: Free shipping, estimated delivery within 2–10 days.
  • International Orders: Free standard shipping within 7–10 days; expedited options (2–5 days) are also available.
Can I track my order? Yes. Once your order is shipped, we’ll send a confirmation email with tracking details. You can also find the tracking information in your order history.
Do you ship internationally? Yes. We ship worldwide with reliable logistics partners including FedEx, DHL, and UPS.
Can I change my delivery address? If your order hasn’t been shipped, please contact us immediately at info@luvpump.com. Once shipped, the address cannot be changed.

After-Sales Questions

What is your return policy? We accept returns within 30 days for unused, unopened products in their original condition. Due to hygiene reasons, used products cannot be returned.
Do your products come with a warranty? Yes. We offer a 60-day warranty for all our products. If your item is defective or malfunctions within this period, please contact our support team.
What if my product arrives damaged? Please contact us immediately upon receiving a damaged item. We’ll either replace the item or issue a refund, depending on your preference.

Product-Related Questions

Penis Pumps

Should I lubricate the penis pump before use? Lubrication is recommended for comfort and to improve the seal between the pump and your skin.
How often should I use a penis pump? Start with 5–10 minutes per session, increasing to 15–20 minutes. Use 1–2 sessions per day, not exceeding 30 minutes total. For best results, use 4–5 days per week.
How long before I see results? You may begin noticing temporary effects within a few weeks. Long-term results typically appear after consistent use over 3–6 months.
Can penis pumps lead to permanent enlargement? Permanent results are only possible with long-term, consistent use. Intermittent use may only yield temporary results.
How should I clean and store the pump? Wash with warm water and mild soap after each use. Store in a cool, dry place away from direct sunlight.
What does using a pump feel like? Most users feel a gentle suction or pressure sensation. It shouldn’t hurt—stop immediately if you experience pain.
Are there any side effects? Improper use can cause bruising, numbness, or discomfort. Always follow instructions and limit use as recommended.

Pussy Pumps / Nipple Pumps

What are pussy pumps used for? They enhance blood flow to the vulva, increasing sensitivity and swelling for heightened pleasure and arousal.
How do nipple pumps work? They use suction to increase blood circulation and temporarily enhance nipple size and sensitivity. Great for foreplay and sensation play.
Are these safe to use? Yes, when used as directed. Do not over-pump or exceed recommended usage times to avoid skin irritation.
Do I need lubricant with these pumps? Yes, using a water-based lubricant helps achieve a better seal and improves comfort during use.

Anal Pumps

What is an anal pump? Anal pumps use vacuum pressure to stimulate the anal area, enhancing sensitivity and size for better sensation during play.
Are anal pumps beginner-friendly? Yes. Start with low pressure and shorter sessions. Always use a water-based lubricant and clean thoroughly after each use.
Can I use an anal pump with other toys? Yes, but be sure not to exceed comfort levels. Always use products designed for anal use to ensure safety.